If it cannot wait until morning, call now. A dispatcher answers and gives you a real arrival window.
Say what is happening and where you are. We dispatch plumbing, heating, septic and water-treatment crews around the clock.
Supply-line failures, split copper, frozen and thawing lines, failed shut-off valves, leaks you cannot isolate.
Boilers and furnaces down, no-hot-water calls, failed circulator pumps, ignition and control failures.
Backups into the house, failed pumps, alarms, systems surfacing in the yard, clogged mains.
Dead well pumps, pressure loss, failed treatment equipment, tripped panels, generator faults.
No heat in freezing weather. Water you cannot stop — a burst pipe, a failed supply line, an overflowing toilet. Sewage backing up into the house. A septic system surfacing in the yard. The smell of gas. A dead well pump or a house with no water. If you are unsure, call: a two-minute phone call is cheaper than a flooded basement.
If water is running where it should not, close the main shut-off valve — usually in the basement near the water meter or where the line enters the house. If you smell gas, leave the building before you call anyone, and call your gas utility from outside. If a heating system is making a banging or roaring noise, shut it off at the emergency switch rather than letting it run.
We give you a real window based on where the crew is when you call, not a marketing figure. On a normal night in our core service area that is often inside two hours. During a widespread event — an ice storm, a deep cold snap — everything in the region breaks at once and it can be considerably longer. We will tell you the truth on the phone so you can decide.
After-hours work is billed at a different rate than a scheduled weekday visit, and we tell you that rate before we dispatch. You will never get a surprise invoice because you called at 11pm — the difference is stated on the phone, not discovered later.
Freeze damage, water damage and cracked heat exchangers all get more expensive with every hour.
